Your questions answered

We understand you might have questions before starting your journey with us. Here, you'll find answers to common inquiries about our counseling services, recovery processes, and practical details, helping you feel more prepared and less alone.

Frequently asked questions

At One Call Away Counseling, we believe in open communication and transparency. This section is designed to address the most important topics our clients often ask about, from understanding addiction to navigating the therapy process and managing costs.

What are the top questions people ask about your counseling services?

1. How do I know if pornography or sexual behavior has become an addiction? Many people wonder whether their behavior is “really an addiction” or simply a bad habit. Common signs may include:

  • repeated failed attempts to stop
  • secrecy or hiding behaviors
  • feelings of shame or loss of control
  • escalation in use or behaviors
  • using pornography or sexual behaviors to cope with stress, loneliness, anxiety, or emotional pain
  • relationship conflict related to the behavior

Therapy can help individuals better understand the patterns underneath the behavior and develop healthier ways of coping, connecting, and managing emotions.

2. Can people actually recover from sex or porn addiction? Yes — meaningful recovery and change are possible. Recovery is not simply about stopping a behavior; it often involves emotional healing, accountability, learning healthier coping strategies, building emotional awareness, and improving relationships and connection.

Are there important things clients should know before starting therapy?

Before starting therapy or joining a group: Beginning therapy or joining a recovery group can feel intimidating, especially when discussing personal struggles related to addiction, shame, trauma, anxiety, or emotional pain. Many people feel nervous before their first session and wonder whether they will be judged, understood, or able to open up comfortably.

One of the most important things to know is that therapy is not about perfection or having everything figured out before you begin. It is a process of learning, healing, growth, and becoming more honest with yourself in a safe and supportive environment.

You do not have to have everything “together” Many clients begin therapy feeling:

  • anxious
  • emotionally overwhelmed
  • ashamed
  • uncertain
  • disconnected
  • fearful of being judged

These feelings are normal. Therapy is designed to help create a space where people can begin talking openly without needing to hide parts of themselves.

Healing takes time.

What common questions do clients have about payment, insurance, or session costs?

Do you accept insurance?

Yes. One Call Away Counseling accepts insurance for eligible services. Insurance coverage and benefits may vary depending on your individual plan, so clients are encouraged to verify their mental health benefits and coverage details prior to beginning services.

If you have questions about insurance or coverage, we are happy to help guide you through the process as much as possible.

What is the cost of therapy if I am paying out of pocket?

The private-pay rate for therapy sessions is:

$150 per session

Many clients choose private pay for:

  • increased privacy
  • flexibility
  • avoiding insurance limitations
  • specialized care

Payment is due at the time of service unless other arrangements have been discussed in advance.

Do you offer telehealth sessions?

Yes. Both in-person and secure telehealth sessions are available for clients seeking flexibility and convenience.

Ready to start your healing journey?

We are here to help you feel understood, less alone, and hopeful about recovery. Explore our services or contact us to take the first step towards emotional healing and well-being.